Ecommerce Operations Specialist

Experienced professional with a proven track record in optimizing ecommerce operations to drive sales, enhance customer satisfaction, and streamline processes. Proficient in leveraging data analytics and market trends to implement strategic initiatives. Strong communicator and team player adept at collaborating across departments to achieve organizational goals.

Ecommerce Operations Manager

ABC Retail Inc., Anytown, USA

June 2018 Present

• Developed and executed strategies to enhance website functionality, resulting in a 20% increase in conversion rate.
• Implemented inventory management system, reducing stockouts by 30% and improving order fulfillment efficiency.
• Analyzed customer feedback and behavior data to optimize product listings, leading to a 15% uplift in sales.
• Collaborated with marketing team to launch targeted promotional campaigns, driving traffic and revenue growth.
• Managed vendor relationships and negotiated favorable terms to improve margins and product assortment.

Bachelor of Business Administration (BBA)

XYZ University, Anytown, USA

Graduated: May 2018

• Ecommerce platform management (e.g., Shopify, Magento)
• Inventory optimization and supply chain management
• Data analysis and reporting (Google Analytics, Excel)
• Customer relationship management (CRM) systems
• Marketing and promotional campaign development
• Vendor management and negotiation
• Excellent communication and interpersonal skills
• Problemsolving and decisionmaking abilities

• Google Analytics Certification
• Ecommerce Management Certification (e.g., Coursera, Udemy)